When your Lineardraft licence is generated, we’ll create a Helpcentre account for you and send you an email with a link to activate your account.
To activate your Helpcentre account, follow the steps below.
Please note: Whilst you don't need your account to browse or search for articles, you will need to be activated and logged in to submit a ticket.
Step 1: Locate the account activation email in your inbox
The subject line will be ‘Lineardraft Helpcentre - Account Activation’. See the example below.
Step 2: Click on the provided link
This will direct you to the page shown below, where you will be asked to reset your password.
Step 3: Fill in your email address and hit the ‘Reset my password’ button
Within a few minutes, you’ll receive an email under the subject line ‘Password reset instructions’.
Step 4: Click on the link provided in the password reset email
This will once again redirect you to a page on the Helpcentre website, as seen below.
Step 5: Fill in your new password and click ‘Update & Log In’
Your password will then be reset and you’ll be automatically logged into the Lineardraft Helpcentre.
