Updating a Ticket

You can update your ticket by following the steps below.


Step 1: Login to your Helpcentre account 

You can access the login page by clicking here.

Step 2: Click on the ‘Tickets’ tab

This will open the 'Your Tickets' page.

Step 3: Click on the ticket you would like to update

This will take you to the 'Ticket details' page.

Step 4: Write your update in the text box and click the 'Reply' button

If you need to add attachments, simply use the 'Attach a file' button below, or add a WeTransfer link into your reply for attachments larger than 20MB.

 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.